Rebar Products

Simpson Products

How do I return an item?

Please send returns to:
14190 W. Van Buren #A107
Goodyear, AZ 85338
M - F 8 am - 4 pm MST

At Construction Supply, we are committed to providing our customers with the best possible online shopping experience. This includes a commitment to excellent customer service, even after the products have been delivered. If for any reason you are unsatisfied with a product ordered from Construction Supply, we will gladly assist you with your return options.

Please contact customer service at (844) 224-0049 or for instructions on returning an item. Thank you.

Please note the following when returning an item:

  • You have 14 days from the time you receive the item to contact us for the return or exchange.
  • The original shipping charge will not be refunded, except in cases where Construction Supply has made a shipping error.
  • All returned products will be subject to a 25% restocking fee, except in cases where Construction Supply has made an error.
  • Returned products must be in original condition including all packaging materials, inserts, manuals, warranty cards (without any writing) and all accessories and sealed (in the original retail packaging) otherwise a refund may not be issued.
  • Items that require installation cannot be returned after they have been installed, so please make sure the item you have ordered and received is the item needed.
  • Special order merchandise may not be returned, except in cases where Construction Supply has made an error.
  • Refused Shipment: Refused shipments will be refunded once our warehouse receives the item, minus the original shipping charge, the return shipping charge, and a 25% restocking fee.

If the information above does not answer your question, please call or email our customer service department. We're here to help!